The Measurably Better IT Framework
If it isn’t measured, it isn’t managed
Every EpiOn client is scored across seven pillars every quarter. You see where you stand, what moved, and what we’re fixing next — in a document you can hand to your board.
MBIT Scorecard — sample quarter
7 pillars, scored every quarterOur story
Tennessee roots, since 1997
EpiOn started with a simple frustration: IT companies that billed by the hour had no incentive to make anything better.
1997
Founded in Cookeville
We started supporting small Upper Cumberland businesses one server room at a time.
2012
Flat-fee only
We retired hourly billing entirely and built the EmPower program around measured outcomes.
Today
180+ clients, 2 offices
Ranked #64 globally on the Channel Futures MSP 501 — still headquartered in Tennessee.
How we’re different
Four things most providers won’t offer you
Flat fee, always
One predictable monthly price per user. We win when you have fewer problems, not more hours.
Tennessee-based
Real engineers in Cookeville and Nashville who can be on-site, not a queue three time zones away.
6-month test drive
No decade-long lock-in. Judge us on the scorecard and leave if the numbers don’t move.
Measurable results
Every quarter you get a scored report card. Better IT is a number here, not a feeling.
Our team
The people who’ll actually answer
Jeff Sumner
Chief Executive Officer
Adam Cheatham
Chief Technology Officer
Lindsey Carter
Director of Client Experience
Coby Lonas
Director of Growth
Rachel Kim
Security Operations Lead
Tom Bradshaw
Lead Solutions Architect
Recognition
Independently ranked
CRN Pioneer 250
Recognized nationally
Channel Futures MSP 501
Ranked #64 globally
NextGen 101
Next-generation MSP
Microsoft Partner
Modern work & security
From our clients
Named, not anonymous
“For the first time we can see what our IT is actually doing. The quarterly scorecard changed how we budget.”
Dana Whitfield
CFO, Cumberland Orthopedic Group
Healthcare“We went from three production stoppages a month to none. Their engineers understood our floor, not just our servers.”
Marcus Ellison
Operations Director, Highland Precision Manufacturing
Manufacturing“Flat fee meant our people finally call for help instead of working around problems for a week.”
Priya Raman
Managing Partner, Raman & Boyd LLP
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